RETURN & EXCHANGE POLICY

CAN I RETURN MY ITEM FOR A REFUND OR EXCHANGE?

If for any reason you are not completely delighted with your purchase, we will happily accept a return for an exchange or full item refund. For hygiene reasons, some items are non-returnable. If this is applicable it will be stated on the product page.

HOW LONG AFTER PURCHASE CAN I MAKE A RETURN?

Returned items must be received within 14-days of receipt for UK orders and within 30 days of receipt for international orders.

HOW TO MAKE A RETURN:

Any merchandise returned must be received back in its original condition – this means it must be unused, undamaged and in all its original  packaging. We always recommend returning your items via a recorded service as we unfortunately can’t be held responsible for any items that do not reach us.

The UK return address is: LASHES BY AMY LTD, 7 High Street, Biggleswade, Bedfordshire, SG18 0JE

HOW LONG DOES A REFUND TAKE?

We aim to process all returns within 5-7 working days of delivery to us, at which time we will issue a full refund or exchange and will follow up with a return confirmation e-mail. The refund will be processed back to your original method of payment. Please note we do not contact you when an item arrives back to us, but only once your refund / exchange has been issued 10-14 working days later.

CAN I GET MY SHIPPING FEES BACK?

We regret to inform you that any original shipping fees or return shipping charges are non-refundable. In the rare event that you do receive an imperfect item, please do contact us at your earliest convenience. In such an event, we prefer to remedy on a case-to-case basis to ensure the best customer service and overall satisfaction.

I RETURNED AN ITEM AND IT WAS INCORRECTLY REFUNDED OR REPLACED.

We’re really sorry if we’ve made a mistake with your exchange/refund. Please send us a message so we can fix this for you right away.

I HAVE RECEIVED A FAULTY ITEM.

We are truly sorry if you have received a damaged item from us. We can only assume this occurred during the manufacturing process and has somehow slipped through the net. Please send us an image so we can look into this & organise for another one to be sent to you!

I HAVE RECEIVED AN INCORRECT ITEM IN MY ORDER.

We’re really sorry if we’ve made a mistake with your order. Please send us a message so we can fix this for you right away.

DO I HAVE TO PAY FOR RETURN POSTAGE?

We’re unable to cover return postage costs unless your item is faulty. Customers are urged to hold onto proof of postage as we’re also not responsible for returns lost in the post. If you paid for shipping at the time of your original order, you will not be credited the cost of shipping when we receive your return.